Cyclem SA
Last updated: 01.01.2026
This document has been automatically translated.
The original French version is authoritative.
These General Terms and Conditions of Use (“GTC”) govern access to the Cyclem.ch platform, operated byCyclem SA, a public limited company registered in the Swiss commercial register under numberCHE‑229.118.675whose registered office is located19 rue des Caroubiers, 1227 Carouge, Switzerland.
The Cyclem platform connects users for the purpose of buying and selling fashion products, including clothing, shoes, accessories, and cosmetics. Cyclem's objective is to facilitate secure transactions between users through a centralized technical interface.
By accessing the Platform, creating an account, browsing the site or making a transaction, the User acknowledges having read, understood and accepted without reservation all of these Terms and Conditions, as well as any policy or appendix that may be related thereto (including the Privacy Policy and the Terms and Conditions specific to the Swiss Relay service).
These Terms of Use constitute a legally binding agreement between the User and Cyclem SA. If the User disagrees with all or part of these Terms, they are advised not to use the Platform.
Use of the Platform is open to any natural person with legal capacity under Swiss law.
The application can be downloaded from the age of 4 on certain platforms (e.g., Apple Store), a minor User can access the Platform provided they have obtained theprior and verifiable consent of his/her legal representative.
The Platform is primarily designed fortransactions between individuals (C2C).
The registration ofprofessional sellersis not prohibited. However, it does not conferno particular legal or tax statusnor any differential treatment. Professionals using the Platform do sounder their sole responsibility, while respecting their legal and tax obligations.
Cyclem reserves the right to adapt the conditions applicable to these accounts at any time.
To access the Platform, the User must create a personal account, providing the following information:
Each User agrees to provide accurate, complete, and up-to-date information. They may not createonly one account.
User IDs are strictly personal. The User is responsible for maintaining their confidentiality and for all activity carried out from their account, unless there is proof of hacking beyond their control.
Upon completion of the first sale, the User acting as Seller must comply with the identification and verification procedures required by the payment service provider Payrexx AG, including:
These checks are carried out exclusively by Payrexx AG, in its capacity as a payment provider subject to its own legal and regulatory obligations.
Cyclem SA does not intervene in the collection, analysis, or validation of this data, and cannot be held responsible for any refusal, delay, or blockage resulting from a compliance procedure carried out by Payrexx AG.
The User is solely responsible:
CYCLEM MAY, AT ITS DISCRETION, TEMPORARILY OR PERMANENTLY LIMIT ACCESS TO AN ACCOUNT IN THE EVENT OF:
The Platform allows the sale and purchase ofproducts relating exclusively to the world of fashionincluding, but not limited to:
The products can benew, used or never wornprovided that they are described accurately and not misleadingly.
It is strictly forbidden to offer any item for sale:
CYCLEM RESERVES THE RIGHT TOYOU CAN ADD TO THIS LIST AT ANY TIME.
The items offered for sale may beNew, used, or never wornprovided that their actual condition is stated truthfully and that their description is not misleading or deceitful.
Users are responsible for the content of their listings (title, description, photos, price). They agree to:
Cyclem implements:
CYCLEM DOES NOT GUARANTEE THE CONFORMITY OF PUBLISHED ARTICLES, EVEN IF AN AUTOMATED CHECK OR REPORT HAS TAKEN PLACE.
Cyclem reserves the right, at its sole discretion, totemporarily or permanently disable all adsnon-compliant or in breach of these Terms and Conditions, without compensation.
When a Buyer makes payment for an item via the Platform, a firm and final sales contract is concluded directly between the Buyer and the Seller, to the express exclusion of Cyclem SA.
Cyclem acts solely as a technical service provider, making available a digital infrastructure enabling Users to connect and integrating the payment service provided by Payrexx AG.
The payment made by the Buyer is processed by Payrexx AG, which collects the funds in its own name and holds them on apersonal virtual merchant account opened in the Seller's nameThe corresponding balance is visible at all times in the Platform's user interface, or the Seller can initiate a fund withdrawal request at any time.
Cyclem SA does not hold the funds at any time, nor does it keep them in its accounts.
The funds remain held by Payrexx AG until the transaction is validated according to the terms defined in article 4.3.
In the normal course of a transaction:
Once the package has been shipped, the transaction remains pending until the Buyer confirms receipt.
The transaction is considered "validated" when:
In this case :
The Seller may, at any time, initiate a withdrawal request from the transaction screen on the Platform.
Withdrawal processing is handled exclusively by Payrexx AG and may take up to an indicative timeframe ofeight (8) working days or more, without Cyclem SA being able to guarantee a precise delivery time.
PAYREXX AG ONLY PROCESSES WITHDRAWALS OF AT LEAST 5 FRANCS.
The funds can also be used as a means of payment to purchase items on the Platform.
The Buyer has aright of return, exercised within a strict timeframe of24 hoursfollowing validation of receipt.
The return is:
The refund has been processed:
The return request does not automatically suspend the transaction: the refund is only issued after the Seller confirms receipt of the returned package.
CYCLEM RESERVES THE RIGHT TOMODIFY YOUR FEES OR RATES,SUBJECT TO INFORMING USERS VIA THE PLATFORM WITH REASONABLE NOTICE.
A confirmation is sent by email and/or via in-app notificationto the Buyer at each key stage (order, shipment, receipt, return).
Cyclem retains all information relating to orders, payments and any refunds in compliance with legal obligations.
The Seller may, at the time of publication of the item, decide which delivery methods to offerThe available delivery methods are Swiss Relay (delivery to a collection point), La Poste and/or hand delivery.
The Buyer will be able to choose between the delivery methods selected for the item in question.
Of the Specific terms of use for the Swiss Relay serviceare available in the appendix to these Terms and Conditions.
When the Buyer chooses delivery via Swiss Relay, the process is as follows:
Parcel tracking is available in the User's personal account. Delivery times are indicative and may vary depending on the location of the collection points and the collection days of the Swiss Relay pickups.
The Swiss Relay service is not available for returns. Any attempt to return via Swiss Relay will be considered a non-compliant return method as defined in article 4.3
The Seller is responsible for the correct and timely shipment of the item sold. They must comply with the packaging, weight, and size guidelines mentioned on the Platform.
CYCLEM DISCLAIMS ALL LIABILITY IN CASE OF:
Cyclem reserves the right to charge additional fees or suspend the Seller's listing or account in case of abuse or repeated non-compliance with procedures.
The delivery costs arefixed by Cyclemand displayed transparently to the Buyer at the time of ordering.
These fees areentirely at the Buyer's expenseunless otherwise stated.
WHEN THIS METHOD IS OFFERED BY THE SELLER, THE APPOINTMENT ARRANGEMENT-YOU AND THE PHYSICAL DELIVERY OF THE PACKAGE ARE RESPONSIBLEUSERS ARE SOLELY RESPONSIBLE CONCERNED.
CYCLEM DOES NOT INTERVENE IN THE COORDINATION, MONITORING, OR DISPUTES RELATING TO A HAND DELIVERY.
Cyclem takes a samplecommission on each sale, calculated according to a progressive scale based on the price of the item.
The exact amount of this commission is indicated in aprice listaccessible from the Platform.
CYCLEM RESERVES THE RIGHT TO MODIFY AT ANY TIME THE AMOUNT OF COMMISSIONS OR THEIR CALCULATION METHOD, WITHOUT PRIOR NOTICE. ANY MODIFICATION APPLIES ONLY TO TRANSACTIONS CONCLUDED AFTER THEY HAVE BEEN PUBLISHED ONLINE.
The commissions areautomatically deductedof the amount credited to the seller's account once the transaction is validated.
Of the buyer protection fees fixed by Cyclemand displayed transparently to the Buyer at the time of ordering are paid by the Buyer. These fees cover, in particular:
CYCLEM DOES NOT OFFER MEDIATION OR DISPUTE RESOLUTION SERVICES BETWEEN USERS. INDEED, AS A TECHNICAL INTERMEDIARY, CYCLEM CANNOT VERIFY THE AUTHENTICITY OF THE CLAIMS MADE, OR THE INTEGRITY OF THE PARTIES INVOLVED.
IT IS PRECISELY FOR THIS REASON THAT THE PLATFORM PROVIDES A SYSTEMATIC RIGHT OF RETURN, ALLOWING THE BUYER, IN CASE OF DOUBT OR DISSATISFACTION, TO RETURN THE ITEM BY MAIL AND OBTAIN A REFUND, SUBJECT TO COMPLIANCE WITH THE DEFINED CONDITIONS.
A transaction receipt is made available to the Buyer and the Seller at the end of each order.
THIS DOCUMENT CONSTITUTES AINFORMATION RECORD MORE HAS NO TAX VALUE OR ACCOUNTANT, PARTICULARLY FOR DEDUCTION, VAT OR PROFESSIONAL INVOICING NEEDS.
Payments are made via thepayment methods offered by the Platformat the time of ordering. Cyclem may add, suspend or remove certain payment methods at any time.
The balance corresponding to the Seller's valid sales is visible at all times in the Platform's user interface.
The Seller may, at any time, initiate a request to withdraw funds in the Platform's user interface.
Withdrawal processing is handled exclusively by Payrexx AG and may take up to an indicative timeframe ofeight (8) working days or more, without Cyclem SA being able to guarantee a precise delivery time.
PAYREXX AG ONLY PROCESSES WITHDRAWALS OF AT LEAST 5 FRANCS.
The funds can also be used as a means of payment to purchase items on the Platform.
PAYREXX AG RESERVES THE RIGHT TO TEMPORARILY BLOCK ACCESS TO FUNDS OR SUSPEND A WITHDRAWAL IN THE FOLLOWING CASES:
CYCLEM SA MAY, FOR ITS PART, RESTRICT ACCESS TO CERTAIN PLATFORM FEATURES, WITHOUT EVER INTERVENING IN THE FUNDS HELD BY PAYREXX AG.
Payrexx AG is responsible for the retention of financial and transactional data in accordance with applicable anti-money laundering legislation.
Cyclem SA only retains the data necessary for the technical operation of the Platform and its own legal obligations.
Cyclem acts exclusively as a technical service provider for connecting and hosting the Platform.
CYCLEM DOES NOT PROVIDE ANY FINANCIAL, PAYMENT, ELECTRONIC MONEY, CUSTODY OR MONEY TRANSFER SERVICES.
As a marketplace, Cyclem is notnot party to the sales contractwhich binds a Buyer to a Seller. Cyclem cannot be held responsible for the proper execution or non-execution of the contract concluded between these two parties.
Cyclem implements systems ofautomatic moderation(image analysis and metadata) as well as acommunity reporting mechanism.
However, Cyclemdoes not guaranteethat all content published on the Platform is compliant, lawful, accurate or up-to-date.
Cyclem has no general obligation to monitor or manually verify advertisements or exchanges.
SUBJECT TO THE MANDATORY WARRANTIES PROVIDED BY LAW, CYCLEM'S LIABILITY IS EXPRESSLY LIMITED TO THE FOLLOWING CASES:
EXCEPT IN THESE CASES, CYCLEM CANNOT BE HELD LIABLE IN PARTICULAR:
CYCLEM DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED AND SECURE ACCESS TO THE PLATFORM, WHICH MAY BE TEMPORARILY SUSPENDED FOR MAINTENANCE, UPDATE OR TECHNICAL MALFUNCTION.
CYCLEM CANNOT BE HELD RESPONSIBLE FOR SERVICE INTERRUPTIONS, NOR FOR THE CONSEQUENCES THAT MAY RESULT FOR USERS.
Cyclem cannot be held responsible in the event of an occurrence offorce majeure event, as defined by Swiss case law. This includes, in particular:
Each User issolely responsible :
Cyclem reserves the right to suspend or delete any content or account in the event of misconduct, abuse or illegal behavior.
All elements appearing on the Platform, including but not limited to:
are theexclusive property of Cyclem SAor its partners and are protected by Swiss and international intellectual property law.
Any reproduction, representation, modification, distribution, extraction, reuse or exploitation, in whole or in part, without prior written authorization from Cyclem is strictly prohibited.
BY PUBLISHING CONTENT ON THE PLATFORM (INCLUDING ANNOUNCEMENTS, PHOTOGRAPHS, DESCRIPTIONS, REVIEWS, COMMENTS OR ANY OTHER ELEMENT), THE USER:
THIS LICENSE IS GRANTED FOR THE ENTIRE DURATION OF THE CONTENT'S ONLINE LIFE, AND FOR A REASONABLE PERIOD AFTER ITS REMOVAL, WITHIN THE LIMITS OF THE PLATFORM'S TECHNICAL OPERATION AND APPLICABLE LAW.
Cyclem reserves the right,at his sole discretionto moderate, hide, or delete any content posted by a User who:
THIS DELETION MAY TAKE PLACEWITHOUT NOTICEAND WITHOUT THE USER BEING ABLE TO CLAIM ANY COMPENSATION OR JUSTIFICATION.
Cyclem processes Users' personal data in accordance with theapplicable Swiss legislationin matters of data protection (in particular the Federal Act on Data Protection – FADP), as well as the principles defined in itsPrivacy Policyaccessible on the Platform.
This policy is regularly updated to reflect legal, technical, or functional changes. It specifies:
Cyclem collects, during registration and use of the Platform, the following information:
Some data is required to access certain features, particularly for withdrawing funds or publishing articles.
Personal data is processed for the following purposes:
The data is accessible only by authorized Cyclem employees and service providers, in strict compliance with their missions.
Cyclem implementsappropriate technical and organizational measuresto protect data against unauthorized access, loss, alteration, or unwanted disclosure.
CYCLEM MAY BE REQUIRED TO SHARE CERTAIN DATA WITH:
In accordance with the LPD, every User has the following rights:
These rights can be exercised.via the Platform interfaceor by contacting the following address:contact@cyclem.ch.
These General Terms of Use apply from the creation of a User account on the Platform and remain in force as long as the account remains active or as long as the User continues to use the Platform, even on an occasional basis.
CYCLEM RESERVES THE RIGHT TO TEMPORARILY SUSPEND OR RESTRICT ACCESS TO ALL OR PART OF A USER ACCOUNT'S FEATURES, WITH OR WITHOUT PRIOR NOTICE, IN THE EVENT OF:
SUSPENSION CAN BE PARTIAL (EX. PROHIBITED FROM PUBLISHING NEW ARTICLES OR WITHDRAWING FUNDS) OR TOTAL (COMPLETE DEACTIVATION OF THE ACCOUNT).
The User can delete their account at any timedirectly from the Platform's application or web interface.
Deleting the account is permanent and entails:
Some data may be retainedtemporarilyafter deletion, to meet legal or regulatory obligations, particularly in the fight against money laundering (AML) and the retention of transaction data.
CYCLEM MAY UNILATERALLY AND PERMANENTLY TERMINATE A USER ACCOUNT WITHOUT NOTICE, PARTICULARLY IN THE FOLLOWING CASES:
Termination may result in the deletion of the account and the temporary or permanent blocking of any pending content or funds, particularly in the event of an internal investigation or dispute resolution. No compensation will be due to the user in the event of termination for cause.
THE TERMINATION OR SUSPENSION OF A CYCLEM ACCOUNT DOES NOT RESULT IN THE CONFISCATION OR LOSS OF FUNDS HELD BY THE SELLER WITH PAYREXX AG.
THE SELLER REMAINS SOLELY RESPONSIBLE FOR WITHDRAWING THE BALANCE FROM THEIR PAYREXX ACCOUNT, IN ACCORDANCE WITH THE APPLICABLE CONTRACTUAL CONDITIONS.
CYCLEM RESERVES THE RIGHT TO MODIFY THESE GENERAL TERMS AND CONDITIONS OF USE AT ANY TIME, IN PARTICULAR TO ADAPT THEM TO:
THESE CHANGES TAKE EFFECT AS SOON AS THEY ARE PUBLISHED ON THE PLATFORM, UNLESS OTHERWISE INDICATED.
Users will be notified of any substantial changes to the Terms of Service by one or more of the following means:
It is the User’s responsibility to regularly consult the latest version of the Terms and Conditions, accessible at any time on the Platform.
The changes have notno retroactive effecton transactions concluded before their entry into force, unless otherwise required by law.
These General Terms of Use, as well as all contractual or pre-contractual relationships between Cyclem and Users, are governed exclusively by theSwiss law, to the exclusion of any other legislation.
IN THE EVENT OF A DISPUTE RELATING TO THE INTERPRETATION, EXECUTION OR VALIDITY OF THESE TERMS AND CONDITIONS, OR MORE GENERALLY TO THE USE OF THE PLATFORM, THE PARTIES SHALL ATTEMPT TO RESOLVE THE DISPUTE AMICABLY.
IN THE ABSENCE OF AN AMICABLE AGREEMENT WITHIN A REASONABLE TIMEFRAME,THE ORDINARY COURTS OF THE CANTON OF GENEVA (SWITZERLAND) THEY WILL BE SOLELY COMPETENT, SUBJECT TO ANY CONTRARY MANDATORY PROVISIONS APPLICABLE TO CONSUMERS.
